Getting started with the small business hub (powered by Farillio)

If you’re new to the small business hub this guide will help you learn more about the valuable resources you can access through the hub.

If you already have access, you can log in here

If not, please contact us at products@cfcunderwriting.com

Do you need help gaining access?

If you have an account but can’t access it, Farillio offer instant Live Chat support (Mon-Fri 9am-6pm) where authorised users and/or the small business hub care team can receive support in real-time. Most enquiries are usually resolved in less than 4 minutes. If it takes longer than 5 minutes, Farillio handle all enquiries via email and in some rare cases, can connect with users via Zoom/video conferencing software to resolve their enquiries.

Outside work hours authorised users can email products@cfcunderwriting.com. These enquiries are handled according to priority levels; resolution time depends on individual responses by authorised users

What is the small business hub and how does it work?

The small business hub is a comprehensive legal and business solutions platform which also provides access to experts when you need them. It empowers you to start, manage and grow your business simply, safely and affordably.

What do I get with the small business hub?

As part of your policy, you’ll have access to a large number of trusted step-by-step interactive guides, templates, tools and video tutorials that’ll help you run your business both confidently and effectively. You’ll also have access to Farillio’s ‘pay as you go’ experts* (*subject to additional fees) to power your business forward.

How to sign up:

You get access to the small business hub as part of your policy. When you first sign up, you will be given access for 1 year and will need to extend your access every year.

To sign-up for the first time you’ll need the following:

• The voucher code provided by the team
• Your business email address
• Your first name and surname
• A secure password (which you’ll be asked to set up during the registration process).

I already have a Farillio account:

If you have an existing account with Farillio and also have a CFC insurance policy then you can now access Farillio for free.

To request the transfer of your subscription, please follow the steps below:

Please email to us at support@farill.io and let us know you want to move your account over and include the following information:

• Your first name, surname, and the email address you used to register with Farillio
• The relevant voucher code provided by the team
• An official request to switch your accounts:

“I (your name) would like to request to merge my personal Farillio account with my new small business hub account. Sincerely, (your full name)”.

We will change the information on your account and normal services should resume within 24 hours.

Where is my data stored?

The small business hub is completely cloud based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection. The small business hub also offers unlimited storage that enables you to store all of your documents and legal templates for free.

Which countries are covered?

The small business hub and all the resources available on the platform are relevant to the UK only.

Which languages does the small business hub support?

All areas of your small business hub, including website, blog and emails and the admin site are currently only available in English.

If you need further help, please get in touch with us via our live chat which can be found on cfc.farill.io or email support@farill.io